… Blurring – aka innovation. It occurred to me the other day, that the boundaries between service and software have…
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Gartner Magic Quadrant Preparations
It's that time of year when… … select vendors (it's by invitation only) prepare a Magic Quadrant submission in powerpoint…
Read MoreDuct Tape and Convergence
My 18-year-old daughter, who has been living for ten months in Texas while her parents live 1800 miles away in…
Read MoreInteractive Voice Response Gets Better?
Had a positive Interactive Voice dialog lately? As a frequent traveller on American Airlines, I have access to a special…
Read MoreFCC Weighs in on E911 and consumer VoIP
Well, despite the context that VoIP is a different service than telephone service, the FCC orders E911 compliance. The Federal…
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