187 mobile professionals gave their views on how they use mobile devices, applications and services. As well, I asked questions about the scope of potential new applications of interest to them. Here's what one segment, the customer-facing professionals, said about mobile instant messaging.

How useful is mobile instant messaging to you?

Instant Messaging. Imagine a service where you and your colleagues are available for instant messaging from your mobile phone. You are given the option to click-to-call or click-to-IM. You can send real-
time text messages securely to colleagues’ cellphones or computers and gain insights into whether colleagues are in meetings, on the phone or offline.



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