I attended the second day of the IMTC 2025 live event, held online last week. It was two 1/2 days…
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Psytechnics Experience Manager 5 Release
Psytechnics announced at VoiceCon 2010 their latest update to Experience Manager, Experience Manager 5 with Service Desk. This comprehensive release…
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Avaya Aura Gaining Momentum
When Kevin Kennedy announced Aura at VoiceCon 2009, I admit that I was a huge skeptic. Does the world really…
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Keystone’s Internet Health Report
The quality of network service is increasingly a big concern for many users and for many applications. That’s because more…
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