The audio conferencing service is clearly a commodity service with remarkable acceptance and market value.Organizations that have successfully integrated audio conferencing intotheir operational practices, engaging audio-oriented collaborationswith customers, partners and coworkers also have better businessperformance attributes than organizations that don’t consider theservice so important to personal job performance.

This report reviews the audio conferencing practices of 460 businessprofessionals including criteria for decisions about audio conferencingsolutions. Results include minutes of use, frequency of events and expectations for increases in each of frequency and length.

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